FAQs

Access to your email and phone is required to access your Backup Center account.

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Which features does the Backup Center provide?

‍- Recover your crypto anonymously -> Request a Backup Card any time you need it and initiate yourself the Recovery Process.
- 1 HASHWallet manages many seed phrases -> Import your Ledger, Trezor, MetaMask, and many more and manage them all with only one HASHWallet. (Your seed phrases will still be compatible with other providers).

What’s the Backup Center?

‍The Backup Center is a vault-like server secured by the HashiCorp Vault service. What makes it special is that its access is encrypted so that only you, with your phone and email (2FA), can access the information it holds; no one else can. Furthermore, any data it stores is also encrypted before being sent, doubling the security.

Are my keys stored in the Backup Center?

‍No, they are not. To recover your keys, we use 2 elements:

- A Recovery Seed that is stored within the card's chip during the manufacturing process.
- A Recovery Key that is stored in the Backup Center during key creation/import.
Neither of these elements is your key.

What if my phone and my email are hacked?

‍In the unlikely event of suffering a hack on your email and phone, the hacker would also need your HASHWallet to trigger transactions. So your funds are still safe.

First of all, to avoid this situation, we have some recommendations:

- Use a secure email provider like our partner Proton Mail, which offers end-to-end encryption.
- Use an email account you don’t use for anything else, and do not share it with anyone nor install it on your phone.
- If you believe it necessary, use a phone number dedicated solely to protecting your funds and do not share it with anyone.

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‍Why not use just a Password or PIN?

‍If you lose your password or PIN, you lose your funds. That's why these methods haven't been implemented, because the risk of losing access is significantly superior to the unlikely event of someone gaining access to your email, phone, and card simultaneously.

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If you triggered a transaction that has been verified by the blockchain but is still not shown in the app, try scrolling down on the screen of your wallet to refresh the information.

A good strategy is to utilize multiple HASHWallet cards with separate HASHWallet accounts associated with different email addresses. (You can create an end-to-end encrypted email account with our partner ProtonMail, here).

You could also enhance security by using a different phone number for each account. This strategy adds an extra layer of protection to your savings.

Nonetheless, remember that transactions cannot be triggered without your HASHWallet. Therefore, even in the unlikely event your account is compromised, the hacker won't be able to access your funds.

Free Shipping

The free shipping offered does not include additional costs that may arise from customs procedures, import taxes, or any other fees applicable in the destination country. These charges are the sole responsibility of the customer.

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Delivery Time and Order Tracking

Our estimated delivery time is between 10 and 15 days. Please note that this timeframe does not include any potential customs delays.

Use the tracking number provided to locate your package. Please note that tracking updates may be delayed, especially during the transit period from Spain to the destination country. Therefore, we kindly ask for your patience.

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Shipping Destinations

We ship to the following countries: Afghanistan, Albania, Germany, Angola, Anguilla, Antigua and Barbuda, Netherlands Antilles, Saudi Arabia, Algeria, Argentina, Armenia, Aruba, Ascension, Australia, Austria, Azerbaijan, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Belarus, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Bhutan, Cape Verde, Cayman Islands, Cambodia, Cameroon, Canada, Central African Republic, Chad, Czech Republic, Chile, China, Cyprus, Cocos (Keeling) Islands, Colombia, Comoros, Republic of Congo, Democratic Republic of Congo, Cook Islands, North Korea, South Korea, Ivory Coast, Costa Rica, Croatia, Cuba, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, United Arab Emirates, Eritrea, Slovakia, Slovenia, Spain, United States, Estonia, Ethiopia, Faroe Islands, Fiji Islands, Philippines, Finland, France, Gabon, Gambia, Georgia, South Georgia and the South Sandwich Islands, Ghana, Gibraltar, Grenada, Greece, Greenland, Guadeloupe, Guam, Guatemala, French Guiana, Guernsey, Guinea, Guinea-Bissau, Equatorial Guinea, Guyana, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Iraq, Iran, Ireland, Iceland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kosovo, Laos, Lesotho, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, North Macedonia, Madagascar, Madeira, Malaysia, Malawi, Maldives, Mali, Malta, Falkland Islands, Isle of Man, Northern Mariana Islands, Morocco, Marshall Islands, Martinique, Mauritius, Mauritania, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Nigeria, Niue, Norfolk Island, Norway, New Caledonia, New Zealand, Oman, Netherlands, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, French Polynesia, Poland, Portugal, Puerto Rico, Qatar, United Kingdom, Réunion, Rwanda, Romania, Russia, Saint Kitts and Nevis, Solomon Islands, Samoa, American Samoa, San Marino, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint Helena, Saint Lucia, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Syria, Somalia, Sri Lanka, South Africa, Sudan, Sweden, Switzerland, Suriname, Eswatini, Thailand, Taiwan, Tanzania, Tajikistan, French Southern Territories, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tristan da Cunha, Tunisia, Turks and Caicos Islands, Turkmenistan, Turkey, Tuvalu, Ukraine, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, British Virgin Islands, U.S. Virgin Islands, Wallis and Futuna, Yemen, Zambia, Zimbabwe.

If you would like us to ship to a country not listed above, please contact us.

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Cancellation and Return Policy

• Cancellation: Orders can be canceled as long as they have not yet been dispatched from our warehouse.
• Returns: Orders can be returned within 15 days of receipt. The return shipping costs will not be covered by HASHWallet.

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