FAQs

If you want heirs for your crypto funds, you must give them a Backup Card. The next step is for your heirs to get access to your phone line as access to their inheritance.

They can not use the HASHWallet Link card before its initialization, so they will need access to your email (which you might not have given anyone) or phone line. This way, they will only have access to the crypto funds after your death.

Initially, you can buy the next ones:

BTC, ETH, BNB, XLM, SOL, AVAX, DOGE, MATIC (on polygon), LTC, RVN, BCH, DGB, ARDR, IGNIS, XRP, ATOM, TRX, KLAY, USDT, USDC, LINK, UNI, CAKE.

There is no need to subscribe to any local services; they are already included in your Gold Plan advantages.

The HASHWallet Manager App incorporates advanced security features to ensure the protection of your transactions:

1.   The App is fully encrypted.

2.   Each time the app is launched, its authenticity is verified and your phone is checked to confirm that it hasn't been jailbroken (iOS) or rooted (Android). Should either of these checks fail, the application will cease to function.

3.   The HASHWallet Manager App functions within a white-box cryptography environment, designed to safeguard cryptographic keys and the operations conducted within the app. This robust security measure is specifically designed to resist reverse engineering attempts and unauthorized key extraction.

Access to your email and phone is required to access your Backup Center account.

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Which features does the Backup Center provide?

‍- Recover your crypto anonymously -> Request a Backup Card any time you need it and initiate yourself the Recovery Process.
- 1 HASHWallet manages many seed phrases -> Import your Ledger, Trezor, MetaMask, and many more and manage them all with only one HASHWallet. (Your seed phrases will still be compatible with other providers).

What’s the Backup Center?

‍The Backup Center is a vault-like server secured by the HashiCorp Vault service. What makes it special is that its access is encrypted so that only you, with your phone and email (2FA), can access the information it holds; no one else can. Furthermore, any data it stores is also encrypted before being sent, doubling the security.

Are my keys stored in the Backup Center?

‍No, they are not. To recover your keys, we use 2 elements:

- A Recovery Seed that is stored within the card's chip during the manufacturing process.
- A Recovery Key that is stored in the Backup Center during key creation/import.
Neither of these elements is your key.

What if my phone and my email are hacked?

‍In the unlikely event of suffering a hack on your email and phone, the hacker would also need your HASHWallet to trigger transactions. So your funds are still safe.

First of all, to avoid this situation, we have some recommendations:

- Use a secure email provider like our partner Proton Mail, which offers end-to-end encryption.
- Use an email account you don’t use for anything else, and do not share it with anyone nor install it on your phone.
- If you believe it necessary, use a phone number dedicated solely to protecting your funds and do not share it with anyone.

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‍Why not use just a Password or PIN?

‍If you lose your password or PIN, you lose your funds. That's why these methods haven't been implemented, because the risk of losing access is significantly superior to the unlikely event of someone gaining access to your email, phone, and card simultaneously.

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A good strategy is to utilize multiple HASHWallet cards with separate HASHWallet accounts associated with different email addresses. (You can create an end-to-end encrypted email account with our partner ProtonMail, here).

You could also enhance security by using a different phone number for each account. This strategy adds an extra layer of protection to your savings.

Nonetheless, remember that transactions cannot be triggered without your HASHWallet. Therefore, even in the unlikely event your account is compromised, the hacker won't be able to access your funds.

Free Shipping

The free shipping offered does not include additional costs that may arise from customs procedures, import taxes, or any other fees applicable in the destination country. These charges are the sole responsibility of the customer.

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Delivery Time and Order Tracking

Our estimated delivery time is between 10 and 15 days. Please note that this timeframe does not include any potential customs delays.

Use the tracking number provided to locate your package. Please note that tracking updates may be delayed, especially during the transit period from Spain to the destination country. Therefore, we kindly ask for your patience.

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Shipping Destinations

We ship to the following countries: Afghanistan, Albania, Germany, Angola, Anguilla, Antigua and Barbuda, Netherlands Antilles, Saudi Arabia, Algeria, Argentina, Armenia, Aruba, Ascension, Australia, Austria, Azerbaijan, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Belarus, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Bhutan, Cape Verde, Cayman Islands, Cambodia, Cameroon, Canada, Central African Republic, Chad, Czech Republic, Chile, China, Cyprus, Cocos (Keeling) Islands, Colombia, Comoros, Republic of Congo, Democratic Republic of Congo, Cook Islands, North Korea, South Korea, Ivory Coast, Costa Rica, Croatia, Cuba, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, United Arab Emirates, Eritrea, Slovakia, Slovenia, Spain, United States, Estonia, Ethiopia, Faroe Islands, Fiji Islands, Philippines, Finland, France, Gabon, Gambia, Georgia, South Georgia and the South Sandwich Islands, Ghana, Gibraltar, Grenada, Greece, Greenland, Guadeloupe, Guam, Guatemala, French Guiana, Guernsey, Guinea, Guinea-Bissau, Equatorial Guinea, Guyana, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Iraq, Iran, Ireland, Iceland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kosovo, Laos, Lesotho, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, North Macedonia, Madagascar, Madeira, Malaysia, Malawi, Maldives, Mali, Malta, Falkland Islands, Isle of Man, Northern Mariana Islands, Morocco, Marshall Islands, Martinique, Mauritius, Mauritania, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Nigeria, Niue, Norfolk Island, Norway, New Caledonia, New Zealand, Oman, Netherlands, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, French Polynesia, Poland, Portugal, Puerto Rico, Qatar, United Kingdom, Réunion, Rwanda, Romania, Russia, Saint Kitts and Nevis, Solomon Islands, Samoa, American Samoa, San Marino, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint Helena, Saint Lucia, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Syria, Somalia, Sri Lanka, South Africa, Sudan, Sweden, Switzerland, Suriname, Eswatini, Thailand, Taiwan, Tanzania, Tajikistan, French Southern Territories, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tristan da Cunha, Tunisia, Turks and Caicos Islands, Turkmenistan, Turkey, Tuvalu, Ukraine, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, British Virgin Islands, U.S. Virgin Islands, Wallis and Futuna, Yemen, Zambia, Zimbabwe.

If you would like us to ship to a country not listed above, please contact us.

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Cancellation and Return Policy

• Cancellation: Orders can be canceled as long as they have not yet been dispatched from our warehouse.
• Returns: Orders can be returned within 15 days of receipt. The return shipping costs will not be covered by HASHWallet.

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Yes.
HASHWallet is compatible with more than 11,000 cryptocurrencies, including Qubic.

Here you have some information to guide you to set up your HASHWallet 😊
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Recommendations:

1) Create your account with a unique email: We recommend using our partner, Proton Mail, due to its encryption. Keep in mind that you may receive authentication codes both to your email and phone, so the more secure your email provider, the better.

2) Enable biometric access: This adds an extra layer of security.

NFC Scanning:

1) When scanning the card: Remember that it is reading information, so you must keep it still in the same place until the system finishes reading it (this may take a little while).

2) NFC antenna location: On Android phones, the NFC antenna is usually located in the upper half of the back, so place the card vertically in that area. On iPhones, the antenna is more towards the top of the front of the phone, so place the card in that area.

Scanning a new card:

To scan a new card, simply follow these steps:

1) Turn on your NFC

2) Go to the settings gear at the top right -> scan and configure keys

3) Place your card as explained above and follow the steps until the process is complete

To add a Qubic wallet:

1) Once you have scanned the card, at the top half of the main screen, press the "+ Add Wallet" button

2) Find Qubic and confirm with your card. Follow the steps to create the wallet.

3) Transfer your Qubic to your new HASHWAllet.

Go to your Qubic wallet in the HASHWallet Manager App, and at the bottom of the screen, press "Receive" to see your public key.

Transfer your Qubics to that public key. Once you have made the transfer, you can start managing your crypto securely with your HASHWallet card.

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EiC Corporation is a private organization that provides financial services to its members. Through our educational platform, Liors Finance Institute, and our related services (Liorbank,iCapitalior),  members will be able to train in finance to become accredited investors, make international payments and money transfers, ask for P2P Lending, and get direct investment opportunities in SMEs and International firms.