HashWallet

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24/25 words?

HASHWallet internally uses 24 words, as in BIP39, and a PassPhrase stored on your phone, but all of this is transparent for you. You only need to know your email and your phone number.

Why do we use words if we do not need them? To be compatible with other manufacturers. This way, you can forget that mesh and come with us.

What happens if I lose my HASHWallet Link?

No problem, ask for a backup card from our app. You can access to this option from the front page. Tap over the three points icon over the representation of your HASHWallet Link card, and voila, here you have a shortcut to request your backup card. Rest assured, even owning your card, no one can access your keys. Your crypto assets are completely secure.

Where do you store our backups?

Your security is our top priority. That's why one component of your backup is stored offline in Hardware Security Modules (HSMs) during the card's manufacturing, while the other component is under your control in a Zero-Knowledge, open-source software-based Vault.

Who has access to the backups?

Only you have access to your Zero-Knowledge Backup Center and can initiate the recovery process by requesting previously a new backup card. This requires access to your email and mobile phone. During the recovery process, your keys are generated within the card's chip and cannot be extracted in any way.
Therefore, even by government or law enforcement we cannot surrender your keys.